Under normal use and operation, as outlined in the user manual, your product is covered by a warranty against manufacturing defects in materials and workmanship.

Please note that the warranty period begins on the original date of purchase. We recommend keeping your receipt in a safe place or registering your product using the link above, as proof of purchase is required to verify the purchase date and retailer.

If you are purchasing the item as a gift or do not plan to use it immediately, we encourage you to open and test the unit upon bringing it home.

The warranty is extended only to the original purchaser and is non-transferable. Products purchased second-hand, through private sales, or from unauthorized sellers are not covered under warranty.

PHONE / EMAIL:

We understand that some customers prefer to contact us directly for warranty assistance. Please use the contact information below and our team will be happy to assist you.

Phone: (800) 968-9853
Email: support2@curtiscs.com

Quebec Right to Repair

For Québec consumers only – Notice on the warranty of availability of spare parts, repair services and information necessary for repair or maintenance (s. 39 of the Consumer Protection Act)

Please be advised that Curtis International Ltd. does not guarantee the availability of replacement parts, repair services, or the information necessary for the maintenance or repair of goods manufactured, imported, advertised, or sold by Curtis International Ltd. or its subsidiaries.

Please note that, as applicable depending on the product type and brand, we continue to offer repair services through Electro-Experts and/or replacement parts through Curtis International Ltd. – Replacement Parts. For service in French, you may call us at 1-800-968-9853.

Droit à la réparation au Québec

Pour les consommateurs du Québec seulement – Avis concernant la garantie de disponibilité des pièces de rechange, des services de réparation et des renseignements nécessaires à la réparation ou à l’entretien (art. 39 de la Loi sur la protection du consommateur)

Veuillez noter que Curtis International Ltd. ne garantit pas la disponibilité des pièces de rechange, des services de réparation ni des renseignements nécessaires à l’entretien ou à la réparation des biens fabriqués, importés, annoncés ou vendus par Curtis International Ltd. ou ses filiales.

Veuillez également noter que, selon le type de produit et la marque, nous continuons d’offrir des services de réparation par l’entremise d’Electro-Experts et/ou des pièces de rechange par l’entremise de Curtis International Ltd. – Pièces de rechange.

Pour obtenir du service en français, veuillez nous appeler au 1-800-968-9853.